Order Processing & Payment
A 75% deposit is required to place an order which is nonrefundable once the order is placed and the balance due is when a shipping label is provided by the manufacturer.
Full Payment is required before an order will be shipped. (This includes backorders and approved written add-ons).
Any order, or change requests exclude the order(s) from standard lead times.
Once an order is in process, no changes can be made. Additional items can be processed online as a new order.
Shipped Order Lead Time
Express Advantage shipping is available for all flat pack orders and will ship within 3-5 full business days.
Assembled orders are processed and shipped within 21-28 full business days. Special orders are exempt from this time frame.
RUSH ADVANTAGE ORDERS
Will be processed for an additional fee for flat pack orders ONLY.
(All orders with rush services are subject to total item quantity review.)
The “Rush Fee” only applies to warehouse processing time and does not apply to transit time to your destination.
If a customer requests changes to their selected shipping method after the time of checkout additional charges may apply.
There is a 2-5 business day standard transit time with LTL carriers. Please account for at least one extra day for residential deliveries and deliveries requiring a scheduled delivery appointment.
You will receive a tracking number by email the day after the order has shipped.
For residential deliveries and deliveries requiring an appointment, the freight company will contact you 24 hours in advance to schedule the delivery (usually a 3-4 hour window).
Shipping charges cover ONE delivery attempt. The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances.
LTL Delivery Policy
The driver is only responsible for placing the pallet on the ground for deliveries that had lift gate services. Address classifications are based on city zoning, they are to have a commercial property in a residential area. In this case the delivery would be considered residential, and subject to the residential delivery fees and conditions.
***** NO EXCEPTIONS *****
A responsible party must be present to inspect, inventory, and sign off on the delivery.
You MUST notate if the number of pallets delivered does not match the number listed on the driver’s delivery receipt copy.
Careful inspection of packaging conditions is vital to freight claims. Any visible damages must be noted on the paperwork when signing for the delivery, as well as documented with photos. Even if you are not sure if the contents inside contain damages due to the exterior’s condition, you MUST indicate on the delivery receipt to be able to claim concealed damages in the future.
Do NOT reject damaged items. The delivery should be accepted, with documentation of the damage, and a claim should be filed online. SEE IMPORTANT NOTES IN MISSING AND DAMAGED ITEMS SECTION TO FOLLOW.
Regional delivery services are available in select markets. Rates and delivery services vary by market.
Warehouse Pick Up Orders
Orders must be picked up within 10 business days of receiving the ready for pick-up email notification.
After ten business days have passed, storage fees will begin to accumulate as follows:
25/day per open order
If storage fees are applied to your order(s), the order(s) will be released for pickup after any fees assessed are paid for in full.
Replacements for Missing or Damaged Items (Including Concealed Damage).
Blemishes or other damages not impacting the structural integrity of a cabinet will not warrant a full cabinet replacement. The manufacturer reserves the right to provide alternative products or components as solutions.
Freight claims for obvious damage or shortage can only be accepted when indicated on the delivery receipt.
Freight damage claims must be filed within 5 business days. No claims will be allowed without the proper paperwork noting the damage at the time of delivery..
The following must be included to process the claim:
Upon receipt of the damage claim, we will review the request within 48 business hours. Replacements will then be shipped out within 24-48 hours.
Expedited shipping service is NOT available for replacements and/or parts.
All damages must be documented and reported upon opening the boxes. Missing items must be reported within two weeks from delivery.
Concealed damages must be reported within two weeks from delivery.
Items that have been assembled and installed cannot be claimed as damaged.
GFA Kitchen and Bath or the cabinet manufacturer cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.
Return Merchandise Authorizations
A 50% restocking fee applies only to unopened items and the consumer is responsible for packing and shipping arrangements and all costs involved..
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